Programs on professionalism are offered for attorneys, and legal and administrative staff to improve communication and build relationships.  

"I hired Laura to have her brush up on my Business/Personal Etiquette and was blown away by her level of knowledge on the subject. I immediately was able to put into practice her lessons with my clients and colleagues. As a sales person I found her seminar invaluable!” 

      ​Kelly Schoeff, Sales Consultant, Administaff



What Clients Are Saying . . .

Professionalism & civility are key to your success

Laura is the Founder of the Civility & Etiquette Centre, the only professionalism, civility, etiquette, and international communications consulting firm devoted exclusively to the legal community.


Focus is on legal professionals in law firms, in-house legal departments, legal associations, and government legal divisions. 


Learn to Navigate the Nuances of Communication, Build Relationships, and Create Positive Interactions

The North Dakota Trade Office has hosted Laura multiple times to teach International Business Protocol classes to exporters and international business professionals in the state of North Dakota. Laura’s way of teaching protocol and etiquette is unlike any other presenter we have worked with. All attendees highly enjoy Laura’s teaching style and content and we always look forward to having her back to present to our companies.”

Lindsey Warner, Director of Marketing, NDTO

"Laura Barclay has presented "Navigating the Nuances of the Business Meal" for our senior-level DBM
clients twice now, and each session has received rave reviews. The clients found the content current and extremely applicable to them both personally and professionally. Laura's warm presentation and command of her topic combined to create an engaging and stimulating learning session. Thank you, Laura, for offering your sage wisdom to benefit our transitioning executive clients!"
                                                                                                   Gina Potito, Lead Consultant, DBM

Business Professionalism for the Legal Field

The Refined Lawyer

Attorneys are under continual scrutiny by clients, boards, industry peers, judges, juries, the media, counterparts, and coworkers. Firms need attorneys who can handle themselves in all types of business and social situations. Through The Refined Lawyer™, you will learn practical ideas and strategies that will help you present a more professional image as well as enable you to move with ease and confidence on any level in business, court, and public arenas. For example, you will learn the answers to such situations as:

What do you do when you realize you have given a client a poor handshake?

How do you introduce a client and firm partner?
Can you "friend" a client on Facebook?

What body language can erode credibility in the courtroom?

How many business cards are appropriate to share at networking events?

How do you form effective office relationships with your staff?
When do you begin discussing business at a business meal?
Do men get the chair for a female colleague?

What defines "business casual" in the law office?

What must you know when attending a summer party at a senior partner's home? 

If you are looking to navigate the nuances of today's business world, interact more effectively with clients and coworkers, leading civility and professionalism expert, Laura Barclay, will guide you.