© Copyright 2007 - 2023 Laura  A. Puchtell Barclay

Professional Services

C&EC is experienced in creating customized policy manuals, firm guidelines, and orientation 
​programs to ensure the smooth transition of new hires.

CIVILITY & ETIQUETTE CENTRE, LLC

​Training
 
C&EC offers critical training for legal professionals in leadership and management, marketing and client service, communication, and change management. Many programs are offered for support staff and administrative staff in
communication, professionalism, and client service. 

C&EC will customize the content and format for your specific needs and provide training follow-up to ensure that the learned skills are implemented and sustained. Additionally, we offer train-the-trainer sessions so that those in your firm can conduct training on an ongoing basis as needed.

Training is tailored to the goals, issues, and interests of your firm, and offered online. 

Coaching

C&EC provides ongoing one-on-one coaching and team coaching for improved performance. 

Ph: 727.559.1224
E: info@civilitycentre.com

The Civility & Etiquette Centre understands how the changing marketplace impacts the skill sets needed to be competitive today and in the future. C&EC helps lawyers, firms, and law-related organizations build successful practices by improving and measurably enhancing their performance. Through The Refined Lawyer™ virtual group coaching program, virtual learning, consulting, and analysis, C&EC provides tools that increase your competitive position in the marketplace, ensuring your firm future.

Surveys and Analysis

C&EC will conduct both internal and external assessments:

  • Gap Analysis / Internal Assessments (Communication, Competencies, Culture, Leadership)
  • Client Surveys  

Consulting

C&EC will provide guidance through the strategic planning process, conducting client research, building better relationships within the firm and externally with clients, developing effective mentoring and cross-training programs, developing effective training and development programs, building effective teams across practice groups, and assisting your firm in successfully navigating through the many challenges firms face.