C&EC offers many workshops for legal professionals in leadership and management, marketing and client service, communication, and change management. Many programs are offered for support staff and 
administrative staff in communication, professionalism, and client service. 

C&EC will customize the content and format for your specific needs and provide workshop follow-up to ensure that the learned skills are implemented and sustained. Additionally, we offer train-the-trainer sessions so that those in your firm can conduct training on an ongoing basis as needed.

Workshops are tailored to the goals, issues, and interests your firm and offered in full-day, half-day, and one to two hour formats perfect for the lunch hour or early morning, and are offered as instructor led, online, and self-study


C&EC will provide guidance through the strategic planning process, conducting client research, building better relationships within the firm and externally with clients, developing effective mentoring and cross-training programs, developing effective training and development programs, building effective teams across practice groups, and assisting your firm in successfully navigating through the many challenges firms face.

Ph: 727.559.1224


The Civility & Etiquette Centre understands how the changing marketplace impacts the skill sets needed to be competitive today and in the future. C&EC helps lawyers, firms, and law-related organizations build successful practices by improving and measurably enhancing their performance. Through The Refined Lawyer™ virtual group coaching program, virtual learning, consulting, and analysis, C&EC provides tools that increase your competitive position in the marketplace, ensuring your firm future.

Professional Services

C&EC is experienced in creating customized policy manuals and orientation programs to ensure the smooth transition of new hires.


C&EC provides ongoing one-on-one coaching and team coaching for improved performance. 

Surveys and Analysis

C&EC will conduct both internal and external assessments:

  • Gap Analysis / Internal Assessments (Communication, Competencies, Culture, Leadership)
  • Client Surveys