CIVILITY & ETIQUETTE CENTRE, LLC
YOUR COACH - LAURA BARCLAY
"Your ability to share knowledge from other projects you have worked on, and your communication style, are truly exemplary. With your assistance I have been able to make great strides in building a strategy for (the department). Thank you."
---- M.S., Coaching Client, Multinational
Professional Services Firm
"We invited Laura Barclay to present her work on Civility and Respect in the workplace as part of our ongoing Respect campaign and initiative. We were delighted with the reception this received, as this is a topic that resonates with many in our University community. Considering she spoke in late June at a time when many are out on vacation we had an excellent turnout. Several attendees thanked us as they left the event, and their feedback was exceptional and positive. Some of the comments I heard were "Barclay really nailed the atmosphere in my office" and "I hope you bring her back to speak again" and several said they couldn't wait to read her book."
---- J.R., Univ. of Minnesota
Laura Barclay is the creator of The Refined Lawyer™ program, coauthor of The Power Civility, and Founder of the Civility & Etiquette Centre, the only professionalism, civility, and social competence coaching and consulting firm devoted exclusively to the legal community.
Through The Refined Lawyer™ program, Laura helps lawyers enhance their practices and client relationships by improving their business professionalism, social competence, and communication skills. Laura provides coaching, mentoring, and guidance focused on real life situations lawyers face in their work. Laura emphasizes it is often the nuances of interaction that create miscommunication, and once an individual understands these nuances, communication, negotiation, relationship-building, and working relationships will be more effective.
Laura has provided training to hundreds of organizations, and thousands of business professionals, including new and seasoned attorneys, paralegals, and legal support staff in law firms, in-house and government legal departments, and legal associations. Some of Laura's clients include such prestigious organizations as:
Aegon * Allina * Association of Legal Administrators * AvMed Health Plans * Drake Beam Morin (DBM) * Faegre & Benson * Fowler White Boggs Banker * Fredrikson & Byron * Geronimo Energy * Goodman Group * League of Minnesota Cities * Masonite * Maytag * MetLife * MN Bankers Association * National Association of Legal Professionals * North Dakota Trade Office * PacifiCare * PricewaterhouseCoopers (PwC) * Uni-Systems * UnitedHealthcare * and many others
Laura has over 25 years experience in human resources, training and development, employee relations communications, and organization development. She is a featured expert on television (FOX, CBS, NBC, TLC), radio, and quoted in newspapers and magazines across the country.
In addition to legal, she has worked with business professionals in finance, healthcare, insurance, energy, construction, manufacturing, farming, and education. Additionally, she has provided training to over 70 organizations on cross-cultural communications covering 25 countries. All of this brings considerable understanding of your clients’ industries, the global workplace, and how you can navigate the nuances and enhance your performance.
With her experience working with legal professionals, a Master’s degree in management and organizational sociology, and certification as a speaker, and as an etiquette consultant, Laura is uniquely qualified to address civility, social competence, and professionalism in the legal community. If you are looking to navigate the nuances of today's business world, interact more effectively with clients and coworkers, leading civility and professionalism expert, Laura Barclay, will guide you!
"Great info – Validated some and very enlightening on what I thought I knew but was mistaken."
---- Coaching Client, San Jose, CA Professional
"I feel like I have an advantage with the knowledge you have shared."
---- B.K., Santa Fe College
"I hired Laura to have her brush up on my Business/Personal Etiquette and was blown away by her level of knowledge on the subject. I immediately was able to put into practice her lessons with my clients and colleagues. I found her seminar invaluable!"
---- K.S, Administaff
"Your time and formal coaching has been influential in developing my confidence."
---- T.B., Multinational Professional Services Firm